Audio / Video Problems (Online Auction)

9th May 2017

We seem to be having some technical problems regarding our audio and video on our online auctions. If you are having these problems, please follow the information below to resolve it:

  1. Login to our website and open our next LiveBid Auction page (where you normally bid and see the video feed of the sale)

  2. In your web browser, look in the top-left corner of your screen (next to the back button) for either the plug-in icon (looks like a small lego brick) or a small i in a circle.

  3. Clicking either/both of these icons you may find a setting to 'allow' permissions for our website, or to allow flash for our website.

  4. If this fails, or if you don't see anything like this, you'll need to download the latest flash update from the following link: https://get.adobe.com/flashplayer/

  5. Once you have downloaded the update, install the download and re-start your web browser. When you get to the LiveBid Auction page you should now be able to see and hear the auction as intended.

  6. If you are still having problems, please don't hesitate to get in touch on 01953 859180.